Refund, Fulfillment & Cancellation Policy

1. Instant Digital Fulfillment & Free Previews

All written tutorials on GuideSlate are 100% free to read before purchase, and every $9.90 companion starter kit lists its exact file manifest alongside a free $0 sample download. Paid .zip starter kits and All-Access memberships are fulfilled electronically immediately upon payment.

2. Non-Renewing One-Time Purchases & Subscription Cancellation

Single-guide starter kits ($9.90) and One-Time Duration Passes (30-Day or 365-Day) are billed strictly once and never automatically renew. If you select a recurring monthly or annual All-Access plan, you may turn off auto-renewal at any time in 1 click inside your Workspace or Customer Portal.

3. 7-Day Money-Back Guarantee

You are eligible for a 100% full refund within 7 calendar days of purchase if:

• A starter kit .zip archive fails to download, is corrupted, or does not match the advertised file manifest;
• You were accidentally charged twice for the same kit or membership; or
• You purchased an All-Access plan and downloaded fewer than 2 starter kits / generated fewer than 3 custom playbooks.

4. How to Request a Refund & Settlement Timeline

Email [email protected] with your buyer email or order receipt number. Our billing team responds within 24 hours. Card refunds settle within 3–10 business days; WeChat Pay refunds on one-time orders settle immediately.